Your feedback

We appreciate your views on our service. Kindly fill in the feedback form which you may pick up at the Reception area and hand it to one of the officers in charge. This will help us to improve the standard of service we deliver.

Complaints

If you feel that the service offered was not to your satisfaction, you may immediately take the matter up with the officer you dealt with. If you are still dissatisfied with the outcome, you may lodge a complaint with the official you are referred to or write a letter to the Head of Department at the address mentioned above.

You can expect to receive an acknowledgement within two working days, and a full reply within two weeks from the day you had lodged your complaint.

After an investigation on the case is conducted, we shall take measures to ensure that the matter is dealt with without delay, to your satisfaction and in the best possible manner.